SHIPPING POLICY

Last Updated: July 2026

At Aerix Football, we aim to get your order to you safely and efficiently, wherever you play. Please review the information below regarding order processing, delivery, international shipments, and potential delays.

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Processing times are separate from shipping and delivery times. Orders placed on weekends, holidays, or during periods of high demand may require additional processing time.

Once your order has been processed and shipped, you will receive a shipping confirmation with tracking information when available.

2. Worldwide Shipping

Aerix Football offers worldwide shipping to supported destinations.

Shipping availability, methods, costs, and estimated delivery times may vary depending on the destination and will be displayed at checkout where applicable.

Certain countries or regions may be unavailable due to carrier restrictions, import regulations, or circumstances beyond our control.

3. Estimated Delivery Times

Delivery times vary based on your location, selected shipping method, carrier, and customs processing.

Any delivery dates or timeframes displayed on our website or at checkout are estimates and are not guaranteed.

International shipments may take longer due to customs clearance or local carrier processing.

4. Shipping Costs

Applicable shipping costs will be displayed at checkout before your order is completed.

Any promotions offering free or discounted shipping are subject to the terms of that promotion and may be limited by destination or order value.

5. Tracking Your Order

When tracking is available, you will receive tracking information after your order has shipped.

Please allow time for the carrier to activate and update the tracking information. Tracking updates and delivery scans are managed by the shipping carrier and may occasionally be delayed.

6. Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT/GST, brokerage fees, or other charges imposed by the destination country or local authorities.

Unless explicitly stated otherwise at checkout, these charges are not included in the product or shipping price and are the customer's responsibility.

Aerix Football does not control these charges or determine their amount. Customers are responsible for understanding any import requirements that may apply in their destination.

7. Shipping Delays

While we work to provide reliable shipping estimates, delays may occur due to circumstances outside our reasonable control, including customs processing, carrier disruptions, severe weather, holidays, high shipping volumes, government actions, or other unforeseen events.

Aerix Football is not responsible for carrier or customs delays, but if you experience an unusual delay with your order, please contact us and we will assist where reasonably possible.

8. Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please review your shipping information carefully before completing checkout.

If you notice an error after placing your order, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been processed or shipped.

Aerix Football is not responsible for failed delivery caused by an incorrect or incomplete address provided by the customer, except where required by applicable law.

9. Lost Packages

If your tracking information indicates that your package has not arrived within the expected delivery period, please contact us so we can assist with investigating the shipment.

Carrier investigations may be required before a replacement or refund can be considered.

If tracking shows the package as delivered but you cannot locate it, please check the delivery location, household members, neighbours, and any designated safe delivery areas before contacting us.

10. Damaged Packages

If your order arrives damaged, please contact us promptly and provide:

• Your order number
• Photos of the shipping packaging
• Photos of the damaged product
• A description of the issue

Please retain the original packaging until the issue has been resolved, as it may be required for a carrier claim.

11. Refused & Unclaimed Shipments

If an order is refused, left unclaimed, or returned to sender due to circumstances attributable to the customer, including failure to pay applicable import charges, any refund will be handled in accordance with our Return & Refund Policy and applicable law.

Shipping, return shipping, customs, or carrier charges incurred may be non-refundable where legally permitted.

12. Returns

Shipping-related returns are subject to our Refund & Return Policy.

For standard eligible returns, customers are responsible for return shipping costs. Products must be returned within the applicable return period, in their original packaging and complete, unaltered condition, as specified in our Return & Refund Policy.

13. International Regulations

Customers are responsible for ensuring that products purchased from Aerix Football can legally be imported into and used within their country or region.

Import requirements and restrictions vary by destination.

14. Contact Us

If you have questions about your shipment or require assistance with an order, please contact Aerix Football through the contact information provided on our website and include your order number when applicable.