Refund policy
REFUND & RETURN POLICY
Last Updated: July 2026
At Aerix Football, we want you to shop with confidence. If you are not completely satisfied with your purchase, we're here to help.
1. Return Eligibility
We accept returns within 30 calendar days of the date your order is delivered.
To qualify for a return, your item must:
- Be returned within 30 days of delivery.
- Be unused or only minimally tested.
- Be in its original packaging.
- Include all original accessories, manuals, and components.
- Be in the same condition as when it was received.
- Be free from damage, alterations, excessive wear, dirt, odors, or misuse.
Items that do not meet these requirements may be refused or may not qualify for a refund.
2. Non-Returnable Items
Returns cannot be accepted for products that:
- Have been damaged due to misuse or improper handling.
- Have been modified, repaired, or altered.
- Are missing original packaging or accessories.
- Show excessive wear or signs of use beyond reasonable inspection.
- Are returned more than 30 days after delivery.
3. Return Shipping
Unless the item arrives damaged, defective, or incorrect due to our error, customers are responsible for all return shipping costs.
We recommend using a tracked shipping service, as Aerix Football is not responsible for returns lost or damaged during transit.
4. How to Start a Return
To request a return:
- Contact our customer support team within 30 days of receiving your order.
- Include:
- Your order number
- Your name
- A brief explanation for the return
- Once your return request is approved, we will provide return instructions.
Items returned without prior authorization may experience delays in processing.
5. Inspection Process
Once your returned item is received, it will be inspected.
If the product meets the eligibility requirements outlined in this policy, your refund will be approved.
If the returned product does not meet these conditions, the refund may be denied. In such cases, the item may be returned to you at your expense.
6. Refunds
Approved refunds will be issued to the original payment method used for the purchase.
Please allow 5–10 business days after your refund is processed for it to appear on your account, depending on your payment provider.
Original shipping charges are non-refundable unless required by law or if the return is due to our error.
7. Damaged, Defective, or Incorrect Items
If your order arrives:
- Damaged
- Defective
- Incorrect
- Incomplete
please contact us within 7 days of delivery.
We may request photographs of the product and packaging to help resolve the issue as quickly as possible.
If the issue is confirmed to be our responsibility, we will provide an appropriate solution, which may include a replacement, refund, or other remedy as required by applicable law.
8. Exchanges
We do not currently offer direct exchanges.
If you would like a different item, please return your eligible product for a refund and place a new order.
9. Cancellations
Orders may only be cancelled before they have been processed or shipped.
Once an order has shipped, it must follow the standard return process outlined in this policy.
10. International Returns
Aerix Football ships worldwide.
Customers are responsible for any return shipping costs, customs fees, duties, taxes, or other charges associated with returning products internationally, unless the return is due to our error or required otherwise under applicable consumer protection laws.
11. Contact Us
If you have any questions about this Return & Refund Policy or would like to initiate a return, please contact us using the contact information provided on our website.